Terms of service

GENERAL INFORMATION

WELCOME TO CUALIA! The terms “we,” “us,” and “our” refer to CUALIA. CUALIA operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). CUALIA is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information such as your email address, billing information, payment details, and shipping information. You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors or product appearance may differ depending on the type of device you use to access the store and your device settings.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or exactly match how it is displayed or presented in our online store.

All product descriptions may be modified at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. CUALIA reserves the right to accept or reject your order for any reason at its sole discretion. Your order will not be accepted until CUALIA confirms acceptance. We must receive and process your payment before accepting your order. You should carefully review your order before submitting it, as CUALIA may not be able to process cancellation requests once an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

You may return or exchange your purchase only in accordance with our Refund Policy [LINK].

You represent and warrant that your purchase is for personal or household use only and not for resale or commercial export.

SECTION 4 - PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping charges, handling fees, customs duties, or import charges.

Prices listed in our online store may differ from prices offered in physical stores or third-party stores. We may occasionally offer promotions through the Services that affect pricing and are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you when necessary.

You represent and warrant that: (i) the credit card information you provide is true, accurate, and complete; (ii) you are authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the posted prices, including shipping, handling fees, and any applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once products are transferred to the shipping carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, branding, text, samples, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by CUALIA, its affiliates, or licensors and are protected by U.S. and international copyright, trademark, patent, and intellectual property laws.

These Terms allow you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly stated herein, nothing in these Terms grants or shall be construed as granting you any license or rights under any patent, trademark, copyright, or other intellectual property of CUALIA, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by CUALIA.

The names, logos, product and service names, designs, and slogans of CUALIA are trademarks of CUALIA, its affiliates, or licensors. You may not use such trademarks without prior written permission from CUALIA. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party customer tools as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or related to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party providers.

We may also, in the future, offer new features and services through the Services, including the release of new tools and resources. Such new features and services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

If you choose to leave the Services to access third-party websites or materials, you do so at your own risk.

We are not responsible for any damages or harm related to your access to or use of any third-party websites, products, services, resources, or content. Please review carefully the third party’s policies and practices before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

CUALIA is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase you make in our store is made directly with CUALIA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and CUALIA, including any injury, damage, or loss resulting from products or services purchased. You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your transactions with CUALIA.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy, available here [LINK], and some personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve our Services. Information submitted to the Services may be transferred to and shared with Shopify and third parties located outside your country of residence.

Please review our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.

SECTION 11 - COMMENTS

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (“Comments”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Comments in any media for any purpose, including commercial purposes.

You also represent and warrant that: (i) you own or otherwise control all rights to the Comments; (ii) you have disclosed any compensation or incentives received in connection with your Comments; and (iii) your Comments comply with these Terms.

We may, but are not obligated to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not use the Services for any illegal, abusive, fraudulent, harmful, or malicious activity.

You also agree not to:
(a) upload viruses or malicious code;
(b) reproduce, duplicate, copy, sell, or exploit any part of the Services;
(c) collect personal information of others;
(d) spam, phish, or engage in fraudulent activity;
(e) use bots, scrapers, AI agents, or automated tools to access the Services;
(f) interfere with or bypass security measures.

We reserve the right to suspend or terminate your account if you violate these Terms.

SECTION 14 - AGENTS

14.1 This section applies if you use or enable any Agent to access or interact with the Services. “Agent” means any software or service capable of autonomous or semi-autonomous actions.

14.2 No Agent may access or interact with the Services unless it complies with the requirements in Section 14.4.

14.3 We may restrict Agent access to the Services through technical or other means.

14.4 Agents must:
(i) identify themselves in HTTP/HTTPS requests;
(ii) not imitate human behavior;
(iii) respond truthfully to verification requests;
(iv) not bypass security or anti-bot measures.

SECTION 15 - TERMINATION

We may terminate your access to the Services at any time without notice. You remain responsible for all amounts due up to the termination date.

SECTION 16 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

SECTION 17 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUALIA, SHOPIFY, AND THEIR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless CUALIA, Shopify, and their affiliates from any claims, liabilities, damages, and expenses arising from your breach of these Terms or your misuse of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

These Terms constitute the entire agreement between you and CUALIA regarding the Services.

SECTION 21 - ASSIGNMENT

You may not assign these Terms without our written consent. We may assign these Terms without notice.

SECTION 22 - GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws and courts of the jurisdiction where CUALIA is headquartered.

SECTION 23 - HEADINGS

Section headings are included for convenience only and shall not affect interpretation.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time by posting changes on our website. Continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
rocketservices91@gmail.com

Our contact information is listed below:

[INSERT BUSINESS NAME]
rocketservices91@gmail.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]